#3 of 16 AI agencies in Berlin
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Lautmaler
Berlin, Germany
About
Lautmaler is a Berlin conversational AI agency building chatbots, voice assistants and IVR systems, covering UX research, dialog design, NLU development and LLM integration through to implementation.
Who They Work With
Enterprises putting voice or chat in front of real customers, where a wrong answer reaches the public.
Based on 8 client engagements with a source URL · researched 5 Aug 2026
Our Take
A decade of conversational AI, and the client list reads like the German enterprise directory: Telekom, VW Group, Deutsche Bahn, BVG, Merck, Gothaer, sipgate.
Two engagements are published in real depth. The sipgate chatbot is integrated across every service channel, serves customer-service agents as well as end users, and comes with a downloadable whitepaper on how it was built. YOUNA pairs a language model with a curated knowledge base to support people affected by racism, and its case study covers how the conversation is steered and how quality is measured over time—evaluation discipline, published, which is rare.
The automotive work is the longest-running: years of voice assistance for VW Group that goes past command-and-control, with an intelligent IVR concierge for Telekom in delivery.
The one gap is numbers. The public pages describe architecture and method, and the outcome figures sit inside the downloadable PDFs rather than on the page—so a buyer comparing this against an agency that publishes results openly has to go and fetch them first.
Key strengths
- Two case studies published with genuine technical depth, including how conversation quality is measured and improved after launch
- Enterprise references at scale—Telekom, VW Group, Deutsche Bahn, BVG, Merck—across six industries rather than one
- Builds its own tooling (imPersonator for agent persona design, a Unity-to-dialog-manager bridge for XR) and partners with Cognigy and Parloa rather than reselling one platform
Good to know
- Outcome numbers live inside downloadable PDFs rather than on the case pages—ask for them before comparing against agencies that publish openly
- No team size or founding year is published, so scale has to be established in the first call
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · 5 Aug 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Every engagement documented in a published case study
Documented engagements: sipgate, YOUNA, Telekom, VW Group, Deutsche Bahn, BVG, Merck Group, and Gothaer. All 8 carry a source URL on file.
Industries
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