Konversational
Dublin, Ireland
About
Konversational is a Dublin ServiceNow Elite partner building AI-powered customer-workflow automation and generative AI agents for enterprise clients.
Who They Work With
Enterprises standardizing on ServiceNow that want customer workflows implemented and the platform's AI features actually adopted.
Based on 2 client engagements with a source URL · researched 7 Sept 2026
Our Take
A ServiceNow Elite partner specializing in customer workflows, and the published cases are platform implementations with operational numbers attached: Brightsolid's service model rebuilt across ITSM, ITOM, knowledge management and analytics in 12 weeks, reported as 30% faster incident response, 40% more self-service and 50% faster resolution.
An airport customer-service program on ServiceNow CSM reports 30% lower response times, 40% higher operational efficiency and a 15% rise in customer satisfaction, with the client unnamed.
AI here means what ServiceNow means by it—AI-powered workflows and agents inside the platform—so the buying decision is largely a ServiceNow decision, made with a leadership team that has been in that ecosystem since 2009.
The weaker fit is anyone not already committed to ServiceNow, or who wants a model built rather than a platform configured and its AI features adopted.
Key strengths
- Implementation outcomes are published as percentages against a named client, which is rare among platform partners
- Elite partner status with customer-workflow specialization, and delivery timelines stated in weeks rather than quarters
- Leadership with ServiceNow ecosystem history dating to 2009 across the UK, EMEA and the Americas
Good to know
- The AI is the platform's—ask which capabilities are Now Assist or agent features, and what they cost on top of licenses
- The strongest published numbers belong to an unnamed airport engagement—ask for the named reference behind them
- No rates published; with platform work, ask what is fixed-scope and what is time and materials
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · 7 Sept 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Documented engagements: Brightsolid, CastleLake, and Ergo. All 3 carry a source URL on file.
Also worked with
Industries
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