#3 of 5 AI agencies in Ghent
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In The Pocket
Ghent, Belgium
About
In The Pocket is a Ghent digital product studio building AI features and language-model assistants into products and platforms for banking, government and industrial clients.
Who They Work With
Enterprises adding AI to a product or support workflow they already run, with the delivery team embedded alongside their own.
Based on 5 client engagements with a source URL · researched 7 Sept 2026
Our Take
The AI work is named and dated: Penny, an assistant handling Bancontact Company's 8,000 monthly support tickets on Azure with OpenAI models, Jira integration and human verification, reported as a 75% cut in response time—and three protocol-consistency tools built for cancer research organization EORTC in 2026, tested on live protocols and handed to EORTC's own environment.
Client staff are quoted by name and role in both, and the older SD Worx mail classifier is published with its accuracy stated at three-quarters rather than rounded up.
The caveat is proportion—AI is one line inside a 200-person product studio whose published work is mostly apps, platforms and augmented reality, so ask how many people on your team have shipped a language-model system.
The weaker fit is buyers who want a specialist ML shop or a model built from scratch; this is product delivery with AI inside it.
Key strengths
- Named clients with named client-side staff quoted, across banking (KBC, Bancontact Company), HR services (SD Worx) and semiconductors (Melexis)
- The EORTC write-up states what was deliberately left out of scope and that the tools stayed human-in-the-loop in a regulated clinical setting
- Runs its own internal AI platform on Open WebUI across GPT, Claude, Gemini and Mistral with per-use cost control, at 4,500 requests a week
Good to know
- AI is a minority of the published portfolio—ask for the AI team specifically and their last three language-model deliveries, not the studio's overall case list
- EORTC is described as a validated pilot handed over for integration, not a system In The Pocket operates—clarify who runs and maintains what you commission
- No rates published and delivery spans five offices including Bucharest—confirm the blend, the location of your team and the day rate before scoping
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · 7 Sept 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Every engagement documented in a published case study
Documented engagements: Bancontact Company, EORTC, KBC, SD Worx, and Melexis. All 5 carry a source URL on file.
Industries
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