Amach
Dublin, Ireland
About
Amach is a Dublin data and cloud engineering consultancy working on contact-center platforms, automation and analytics, with a specialism in airline and loyalty operations.
Our Take
The one published engagement is a cloud contact-center build, not an AI one. Amach led Avios from a one-month discovery through to Amazon Connect in production for IAG Loyalty, integrated with Nice, Verint and the loyalty CRM, with the traffic split landing at 80 percent webchat and 20 percent agent-assisted, plus license and call savings and a published client quote.
The AI offer sits beside it as four brochures: agent assist for call centers, ground-handling optimization, predictive inventory and call-center containment. Each is a PDF, and none names a client or reports a result.
So the aviation domain knowledge is documented and the AI delivery is not. That is a specific gap, and a specific question: which airline is running one of those four systems today.
Best for airlines and loyalty operators buying contact-center and cloud engineering from a team that has done it once at scale, with the AI layer treated as the thing to interrogate rather than the reason to hire.
Key strengths
- The Avios engagement is documented end to end—one-month discovery, Amazon Connect in production, integrations with Nice, Verint and the loyalty CRM, and a published client quote
- AWS Amazon Connect delivery-partner status behind the contact-center practice
- The aviation focus is real: airline and loyalty operations recur across the published material rather than appearing as one vertical among many
Good to know
- The four AI offerings are brochures—ask which airline runs one of them today and what it measures
- The published engagement is platform migration rather than model work; confirm who on the team builds and validates models
- Only one case study is published against a team of 50 to 249—ask for two more references in your own segment
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · 9 Sept 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Documented engagements: Avios (IAG Loyalty) and Aer Lingus. 1 of 2 carry a source URL on file.
Also worked with
Industries
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