Algorithma
Stockholm, Sweden
About
Algorithma is a Stockholm AI firm building agent systems for customer service, marketing and finance operations, with a second office in Gothenburg.
Who They Work With
Nordic retailers and service businesses that want customer operations run by agents and measured weekly.
Based on 6 client engagements with a source URL · researched 5 Aug 2026
Our Take
Five named clients, five agent deployments, and two of them carry the kind of number most agencies leave out.
Byggmax moved more than 80% of its customer tickets off human handling across mail, chat and phone. CDON's agents resolve about 35% of inquiries, more than 2,000 a week. Coor got a secure agent platform built for deployment across the organization rather than a single use case, Movestic modernized case handling to add capacity without adding cost, and Bohlins built an agent for navigating a complex spare-parts catalog.
That is a coherent practice: customer operations, agents, Nordic mid-market and enterprise. No research projects, no strategy decks.
Founded in 2022, so the track record is short and the firm publishes no team size. Best for a company that wants a specific customer-facing process automated and measured; ask how the deployment was staffed and who runs it now.
Key strengths
- Two published deployments with hard adoption numbers—80%+ of tickets and 2,000+ inquiries a week—which is rare specificity for agent work
- Every case names its client; nothing here rests on an anonymized description
- A narrow, repeatable practice in customer operations rather than a broad AI menu
Good to know
- Founded 2022 with no published team size—confirm who delivers and what happens when they are booked
- The portfolio is concentrated in customer service and retail; if your problem is industrial or regulated, ask for a comparable reference
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · 5 Aug 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Every engagement documented in a published case study
Documented engagements: Byggmax, CDON, Coor, Jeppesen, Movestic, and Bohlins Maskiner. All 6 carry a source URL on file.
Industries
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