Adnovum
Zurich, Switzerland
About
Adnovum is a Zurich-headquartered software and AI consultancy delivering secure custom development, generative AI and identity solutions for banks, insurers and the public sector.
Who They Work With
Swiss institutions wanting a conversational AI system built into their own cloud and then operated for them.
Based on 5 documented clients · verified Aug 2026
Our Take
The Berna voicebot at Gebäudeversicherung Bern is the strongest published AI engagement: it answers claim calls in parallel during storm events, handles up to 2,700 calls a day, transcribes Swiss German dialect into structured claim files, and is quoted by GVB's Head of Innovation by name.
Read the delivery split before scoping—the speech technology is Spitch's, and Adnovum's contribution is the architecture, the Azure integration, the conversational UX, data migration and the managed service that runs it.
The wider client library is substantial (UBS, PostFinance, BKW, cardossier, Mobility) but is software engineering and information security rather than AI, so the AI practice is younger than the 1988 founding date suggests.
Key strengths
- A production AI system with a named public-sector client, an attributed client quote and operating volumes published—rare specificity for Swiss work
- Managed-service model covers monitoring, reporting and continuous improvement, so handover is not a cliff edge
- A second voicebot for the Aargau road traffic office suggests the pattern is repeatable, not a one-off
Good to know
- Establish who owns and supports the model layer when the underlying speech vendor is a third party
- Most published cases carry no AI—ask for the AI-specific reference rather than the general client list
- Berna is currently limited to storm and hail claims in German; French and 24/7 operation are stated as future work
Reviewed by Gabor Kiss
Founder & Curator, AIAgencies.eu · Aug 7, 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
Notable Clients
Every engagement documented in a published case study
Industries
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