# Konversational

> Konversational is a reviewed AI agency in Dublin, Ireland, listed in the AIAgencies.eu register and last assessed 2026-09-07.

Canonical page: https://www.aiagencies.eu/agency/konversational
Generated: 2026-09-21 · Curated by Gabor Kiss · No paid placements — inclusion, score, and rank are never sold.

## Facts
- Location: Dublin, Ireland
- Website: https://www.konversational.com
- Hourly rate: not published
- Team size: 50-249
- Founded: 2020
- Services: AI Automation, AI Agents, AI Consulting
- Industries: FinTech, Public Sector
- LinkedIn: https://www.linkedin.com/company/konversational

## About
Konversational is a Dublin ServiceNow Elite partner building AI-powered customer-workflow automation and generative AI agents for enterprise clients.

## Documented clients
Documented engagements: Brightsolid, CastleLake, and Ergo. All 3 carry a source URL on file.

## Curator assessment
Reviewed 2026-09-07 by Gabor Kiss against published evidence.

A ServiceNow Elite partner specializing in customer workflows, and the published cases are platform implementations with operational numbers attached: Brightsolid's service model rebuilt across ITSM, ITOM, knowledge management and analytics in 12 weeks, reported as 30% faster incident response, 40% more self-service and 50% faster resolution.

An airport customer-service program on ServiceNow CSM reports 30% lower response times, 40% higher operational efficiency and a 15% rise in customer satisfaction, with the client unnamed.

AI here means what ServiceNow means by it—AI-powered workflows and agents inside the platform—so the buying decision is largely a ServiceNow decision, made with a leadership team that has been in that ecosystem since 2009.

The weaker fit is anyone not already committed to ServiceNow, or who wants a model built rather than a platform configured and its AI features adopted.

### Key strengths
- Implementation outcomes are published as percentages against a named client, which is rare among platform partners
- Elite partner status with customer-workflow specialization, and delivery timelines stated in weeks rather than quarters
- Leadership with ServiceNow ecosystem history dating to 2009 across the UK, EMEA and the Americas

### Good to know
- The AI is the platform's—ask which capabilities are Now Assist or agent features, and what they cost on top of licenses
- The strongest published numbers belong to an unnamed airport engagement—ask for the named reference behind them
- No rates published; with platform work, ask what is fixed-scope and what is time and materials

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Source: AIAgencies.eu — the curated register of European AI agencies. Rate provenance: "agency-confirmed" = disclosed via submission or claimed profile; "directory-listed" = Clutch or two agreeing B2B directories (lone unverified sources are never written). Full method: https://www.aiagencies.eu/methodology · Rate index: https://www.aiagencies.eu/rates