# In The Pocket

> In The Pocket is a reviewed AI agency in Ghent, Belgium, listed in the AIAgencies.eu register and last assessed 2026-09-07.

Canonical page: https://www.aiagencies.eu/agency/in-the-pocket
Generated: 2026-09-23 · Curated by Gabor Kiss · No paid placements — inclusion, score, and rank are never sold.

## Facts
- Location: Ghent, Belgium
- Website: https://www.inthepocket.com
- Hourly rate: not published
- Team size: 250+
- Founded: 2010
- Services: AI Development, Generative AI, AI Consulting
- Industries: FinTech, Public Sector, Manufacturing
- LinkedIn: https://www.linkedin.com/company/in-the-pocket

## About
In The Pocket is a Ghent digital product studio building AI features and language-model assistants into products and platforms for banking, government and industrial clients.

## Documented clients
Documented engagements: Bancontact Company, EORTC, KBC, SD Worx, and Melexis. All 5 carry a source URL on file.

## Curator assessment
Reviewed 2026-09-07 by Gabor Kiss against published evidence.

The AI work is named and dated: Penny, an assistant handling Bancontact Company's 8,000 monthly support tickets on Azure with OpenAI models, Jira integration and human verification, reported as a 75% cut in response time—and three protocol-consistency tools built for cancer research organization EORTC in 2026, tested on live protocols and handed to EORTC's own environment.

Client staff are quoted by name and role in both, and the older SD Worx mail classifier is published with its accuracy stated at three-quarters rather than rounded up.

The caveat is proportion—AI is one line inside a 200-person product studio whose published work is mostly apps, platforms and augmented reality, so ask how many people on your team have shipped a language-model system.

The weaker fit is buyers who want a specialist ML shop or a model built from scratch; this is product delivery with AI inside it.

### Key strengths
- Named clients with named client-side staff quoted, across banking (KBC, Bancontact Company), HR services (SD Worx) and semiconductors (Melexis)
- The EORTC write-up states what was deliberately left out of scope and that the tools stayed human-in-the-loop in a regulated clinical setting
- Runs its own internal AI platform on Open WebUI across GPT, Claude, Gemini and Mistral with per-use cost control, at 4,500 requests a week

### Good to know
- AI is a minority of the published portfolio—ask for the AI team specifically and their last three language-model deliveries, not the studio's overall case list
- EORTC is described as a validated pilot handed over for integration, not a system In The Pocket operates—clarify who runs and maintains what you commission
- No rates published and delivery spans five offices including Bucharest—confirm the blend, the location of your team and the day rate before scoping

## Compared head-to-head
- In The Pocket vs element61: https://www.aiagencies.eu/compare/element61-vs-in-the-pocket
- In The Pocket vs ML6: https://www.aiagencies.eu/compare/in-the-pocket-vs-ml6

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Source: AIAgencies.eu — the curated register of European AI agencies. Rate provenance: "agency-confirmed" = disclosed via submission or claimed profile; "directory-listed" = Clutch or two agreeing B2B directories (lone unverified sources are never written). Full method: https://www.aiagencies.eu/methodology · Rate index: https://www.aiagencies.eu/rates